Terms & Conditions

Account Creation

When you create an account with Sublime Sweets, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

Account Security

You are responsible for maintaining the confidentiality of your account credentials. We recommend using strong passwords and enabling two-factor authentication when available. You agree not to share your account with others or allow others to access your account.

Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a risk to our platform or other users. You may also request account deletion at any time by contacting our support team.

Prohibited Activities

You agree not to:

• Use the account for any illegal or unauthorized purpose
• Impersonate another person or entity
• Attempt to gain unauthorized access to other accounts or systems
• Engage in any activity that could harm our platform or users
• Use automated systems or bots without our express permission

Order Placement

When you place an order through Sublime Sweets, you are making an offer to purchase products according to these terms. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Order Confirmation

Upon placing an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order. Order acceptance occurs when we dispatch the products or send you a shipping confirmation.

Pricing and Payment

All prices are listed in INR (Indian Rupees) and include applicable taxes unless otherwise stated. We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking from all major banks
• Digital Wallets (Paytm, Amazon Pay, Mobikwik)
• Cash on Delivery (where available)

Payment Security

All payment transactions are processed through Razorpay, a secure payment gateway. We do not store your complete credit card information on our servers. All transactions are encrypted using 256-bit SSL technology.

Pricing Errors

Despite our best efforts, some products may be listed at incorrect prices. If we discover a pricing error, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel it for a full refund.

Promotional Offers

Promotional codes and offers are subject to specific terms and conditions. They cannot be combined with other offers unless explicitly stated. We reserve the right to modify or cancel promotions at any time.

Delivery Areas

We currently deliver to select areas within our service region. Please check the delivery availability for your location during checkout. We are continuously expanding our delivery network to serve more customers.

Delivery Times

Standard delivery times vary based on your location and the nature of the products ordered:

• Fresh Items: Same-day or next-day delivery for orders placed before 2 PM
• Packaged Items: 2-3 business days
• Custom/Bulk Orders: 3-5 business days or as agreed
• Special Occasions: Scheduled delivery on your preferred date

Delivery Charges

Delivery charges are calculated based on your location and order value. Free delivery is available for orders above ₹500 within our primary service areas. Charges will be clearly displayed during checkout.

Receiving Your Order

Please ensure someone is available to receive the delivery at the specified address. For food safety and quality reasons:

• Fresh items require immediate receipt and refrigeration
• You may be required to provide ID verification for certain orders
• Please inspect your order upon delivery for any visible damage
• Contact us immediately if there are any issues with your delivery

Failed Delivery Attempts

If delivery cannot be completed due to incorrect address, unavailability, or refusal to accept, additional delivery charges may apply for reattempt. Orders may be canceled and refunded (minus delivery charges) after two failed attempts.

Our Commitment to Quality

We take pride in the quality of our products. If you are not completely satisfied with your order, we are here to help with returns and refunds according to the following policy.

Eligible Returns

Returns and refunds are accepted under the following conditions:

• Products received are damaged, defective, or expired
• Wrong items were delivered
• Quality issues not visible during delivery
• Packaging was tampered with or unsealed (except by you during inspection)
• Products do not match the description on our website

Non-Returnable Items

Due to the nature of our products, the following cannot be returned:

• Fresh food items consumed or partially consumed
• Custom or personalized orders
• Opened packaged items (unless defective)
• Items purchased during clearance sales (unless defective)

Return Process

To initiate a return:

1. Contact our customer support within the specified timeframe
2. Provide your order number and photos of the issue
3. Our team will verify and approve your return request
4. Follow the provided instructions for return or replacement

Refund Policy

Approved refunds will be processed within 5-7 business days to your original payment method. For Cash on Delivery orders, refunds will be processed via bank transfer. You will receive a confirmation email once the refund is initiated.

Replacements

Subject to availability, we offer replacements for defective or incorrect items. Replacement delivery will be scheduled at your convenience at no additional cost.

Your Privacy Matters

We are committed to protecting your privacy and personal information. This section outlines how we collect, use, and safeguard your data. For complete details, please refer to our Privacy Policy.

Information We Collect

We collect information necessary to provide our services, including:

• Personal identification (name, email, phone number)
• Delivery addresses and location data
• Payment and billing information
• Order history and preferences
• Device and browser information
• Usage patterns and analytics data

How We Use Your Information

Your information is used to:

• Process and fulfill your orders
• Communicate about your orders and account
• Improve our services and user experience
• Send promotional offers (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure platform security

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers (payment processors, delivery partners)
• Legal authorities when required by law
• Business partners with your explicit consent

Your Data Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion (subject to legal requirements)
• Opt-out of marketing communications
• Download your data in a portable format

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

Our Intellectual Property

All content on the Sublime Sweets platform, including but not limited to text, graphics, logos, images, videos, software, and design elements, is the property of Sublime Sweets or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

Trademarks

The Sublime Sweets name, logo, and all related marks are trademarks or registered trademarks of Sublime Sweets. You may not use these marks without our prior written permission. All other trademarks appearing on our platform are the property of their respective owners.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes. This license does not include the right to:

• Modify or copy our materials
• Use materials for commercial purposes
• Remove copyright or proprietary notices
• Transfer materials to another person
• Use automated systems to scrape or extract data

User-Generated Content

When you post reviews, comments, or other content on our platform, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content for our business purposes.

Copyright Infringement

We respect intellectual property rights and expect our users to do the same. If you believe your copyright has been infringed, please contact us with detailed information about the alleged infringement.

Product Images and Descriptions

Product images and descriptions on our platform are for illustrative purposes. We strive for accuracy but actual products may vary slightly in appearance. All product images are the property of Sublime Sweets or used with permission.

Service Disclaimer

Sublime Sweets provides its platform and services "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Product Quality and Safety

While we maintain high standards for product quality and food safety, we cannot guarantee that products will meet your specific requirements or that the service will be uninterrupted or error-free. We are not liable for:

• Allergic reactions or adverse effects from products
• Product quality issues beyond our reasonable control
• Third-party delivery service failures
• Events beyond our reasonable control (force majeure)

Liability Cap

In no event shall our total liability to you for all damages exceed the amount paid by you for the specific order giving rise to the claim, or ₹1,000, whichever is greater.

Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties. Your interactions with third parties are solely between you and them.

Allergies and Dietary Requirements

We make efforts to provide accurate ingredient information, but cannot guarantee that products are free from allergens or suitable for specific dietary requirements. It is your responsibility to verify ingredients and suitability before consumption.

User Responsibilities

You acknowledge and agree that:

• You use our services at your own risk
• You are responsible for verifying product suitability
• You will comply with all applicable laws
• You will not misuse our platform or services

Indemnification

You agree to indemnify and hold Sublime Sweets harmless from any claims, losses, damages, or expenses arising from your violation of these terms, misuse of our services, or infringement of any third-party rights.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

Dispute Resolution Process

We are committed to resolving disputes amicably. If you have a concern or dispute, please follow this process:

1. Contact Customer Support: Reach out to our support team with details of your issue
2. Internal Review: We will investigate and respond within 7 business days
3. Management Escalation: If unresolved, your case will be escalated to senior management
4. Mediation: We will attempt good-faith mediation before pursuing legal action

Arbitration Agreement

For disputes that cannot be resolved through our internal process, both parties agree to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English in [Your City], India.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Limitation Period

Any claim or dispute must be filed within one year from the date the cause of action arose. Claims filed after this period will be permanently barred.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, government actions, pandemics, or internet/network failures.

Consumer Rights

Nothing in these terms shall affect your statutory rights as a consumer under applicable Indian consumer protection laws.