Transparent, Fair, and Hassle-Free Returns - Because Your Satisfaction is Our Priority
We've made returns and refunds incredibly simple. Follow these easy steps to get your refund processed quickly.
Reach out to our customer support team via phone, email, or WhatsApp within the eligible return window. Provide your order number and describe the issue.
Send clear photos of the product showing the issue. Our team will review your request and verify the problem to ensure quick resolution.
Once approved, you'll receive options for a full refund, partial refund, or product replacement based on your preference and product availability.
Your refund will be processed within 5-7 business days to your original payment method. You'll receive confirmation via email and SMS.
Clear guidelines for different types of products and situations.
Cancel your order before it's processed or shipped for a full refund.
Orders can be cancelled free of charge before they enter the preparation or shipping stage.
Special guidelines for perishable and fresh food items requiring immediate attention.
Report any issues within 2 hours of delivery for fresh items. Quality and safety are our top priorities.
Return policy for sealed and packaged products with longer shelf life.
Packaged items must be unopened and in original condition for returns within 24 hours of delivery.
Special terms for personalized and custom-made products.
Custom orders are prepared specifically for you and have different cancellation terms.
Guidelines for large quantity orders and corporate purchases.
Bulk orders (10+ items) may have custom terms. Contact our corporate team for specific policies.
Items and situations where refunds cannot be provided.
Certain items cannot be returned due to health, safety, or hygiene regulations.
Compare different scenarios and their refund eligibility at a glance.
Find quick answers to common questions about refunds and cancellations.
Refunds are typically processed within 5-7 business days from the date of approval. The time it takes for the refund to appear in your account depends on your bank or payment provider. For UPI and wallet payments, refunds are usually instant to 24 hours. For credit/debit cards, it may take 5-7 business days. You will receive confirmation via email and SMS once the refund is initiated.
Once an order has been dispatched, you cannot cancel it directly. However, you can refuse to accept the delivery and contact our support team immediately. The order will then be returned to us, and a refund will be processed after deducting applicable delivery charges. Alternatively, you can accept the delivery and initiate a return request within the eligible return window.
If you receive a defective or wrong product, please contact us immediately with your order number and photos of the item. We will arrange for a free pickup or replacement at no additional cost. You are entitled to a full refund or replacement for such cases. Our quality team will investigate the issue to prevent future occurrences.
Returns are completely free if the issue is from our side (wrong item, defective product, quality issue, etc.). However, if you're returning an item due to a change of mind or personal preference, return shipping charges may apply depending on the product category and order value. Custom orders may have additional charges as specified in their policy.
Yes, we offer exchanges for most products subject to availability. If you'd like to exchange an item for a different size, flavor, or variant, please contact our support team. We'll arrange for the exchange at no additional delivery cost if the issue is from our side. For customer preference exchanges, delivery charges may apply.
For Cash on Delivery orders, refunds will be processed via bank transfer (NEFT/IMPS) to your provided bank account details. Please ensure you share your correct bank account information with our support team. The refund will be credited within 5-7 business days after verification. You will need to provide your account number, IFSC code, and account holder name.
Our dedicated support team is here to assist you 24/7. We're committed to making your refund experience smooth and hassle-free.
Choose your preferred method of communication. We're always here to help.